Refund policy

 Please Note

① Make sure you check the content before you open the packaging (vinyl and bubble wraps that protect the items inside).
② Exchange/refund is not available if the package has been opened.
③ Please be advised that exchange/refund is not available if you change your mind about the purchase after opening the box.
④ You can request for an exchange if the product is defective. If the product is out of stock, you will receive a refund instead.
⑤ Please note that the images shown may differ from the final product.

Exchange/refund in not available for the following cases

① You're requesting an exchange/refund due to minor dots, poor stamp quality, scratches, and loose joints that come from the production process.
② You're requesting an exchange/refund due to any deformation or damage caused to the package during the distribution process (the package is only the packaging portion that wraps the content inside).
③ 14 days have passed after receiving the product.
④ You opened the packaging.
⑤ You're requesting an exchange/refund for color differences between the actual product and the image. The colors may vary depending on the monitor's resolution settings.

Exchange/Refund/Customer Service

① We are responsible for shipping fees for returns due to defective products and shipping issues.
② The customer is responsible for shipping fees for returns due to change of mind or personal reasons.
③ You can request an exchange or refund within 14 days of receiving the product.
④ If you find that the product looks different from the image, ad, etc., you can request an exchange or refund within 3 months of receiving the product or 30 days of being aware of the differences. Exchange/refund will not be available after those periods.
⑤ Please contact cs_com2us_store@spextrum.net with info such as order number, details, and pictures to request an exchange or refund.
⑥ Exchange/refund is not available if you've used the game coupon that was included in the product.
⑦ Your request may be declined for orders that can't be exchanged/refunded.
⑧ Refunds will be deposited to your nominated account within 3-7 business days. It may take up to 30 business days for international orders.