• Available countries : 
  
  United States, Canada, Chile, 
  
  France, Germany, United Kingdom, Colombia, Austria, Switzerland, Spain, Belgium, Sweden, Portugal, Turkey, Netherlands, Italy, New Zealand, Estonia
  
  Thailand, Taiwan, Singapore, Japan, Hong Kong, Vietnam, Indonesia, Philippines, Malaysia, Australia 

• Available countries are subject to change depending on the shipping method and international transport status.  

• You can track the status of your shipping via the email you received when you placed the order.
• The shipping status may not be exact depending on the shipping company’s status.

• Shipping fees are calculated differently by country and product. You can check the shipping fees of each country on the checkout page.
• Shipping fees are subject to change without a separate notice depending on the fuel and shipping company’s status.
• All international orders are shipped with duties and taxes unpaid. The recipient of these orders is responsible for all duties and taxes upon receipt. To determine if there are additional charges, please check your country's customs and import policies.
• Customs charges and import taxes are imposed by the destination country in accordance with its customs policies. It's recommended to visit your country's customs policy website to determine if your order will incur additional charges.If customs fees or import taxes apply, the carrier will inform you of the amount and how to pay. Once paid, the customs office will release the package.
• If the Recipient Fails to Pay the Applicable Taxes, your country’s customs will hold the package until applicable fees are paid. If they are not paid, after a period of time, the package will be redirected back to the warehouse address.
• Please note that we cannot redirect or request the release of the package on your behalf. Additionally, there may be delays in the return process and consequently in the processing of any refunds. Once the package is received back at the warehouse, it will be processed as a return, as per our Return Policy.

• You cannot change the payment method once you place an order.
• Only debit or credit cards can be used to make a payment.
• The previous order must be canceled to make a payment with a new payment method.

• If you’re a member, go to My Page to check your order.
• If you’re not a member, check the email you submitted to check your order.
• If you Please contact our Customer Support or cs@bridge7.co.kr for inquiries.

• Once your order has been completed and shipping has begun, it is not possible to change the order details.
• If you need to change the delivery address after placing your order, please contact us through the 'Q&A' section.

How to deal with Eximbay payment errors

• If the error code starts with TS as below, the error is occurring due to 3DS payment error.
  - TS: 3DS (payer authentication , 3d secure authentication) error code
  - TS01: 3D – Not Enrolled.
  - TS02: Cardholder Authentication Unavailable.
  - TS03: Error
  - TS21: Authentication is not completed.
  - TS22: Customer was presented with the authentication screen however either clicked the "exit" option or was unable to provide the correct password.
• 3DS is a system in which payment is approved by entering card information and then self-authenticating unlike the normal payment process of entering the card number, expiration date and CVC in the payment screen.
• The payment pop-up message is exposed if the purchaser hasn’t signed up for the 3DS authentication service. If one wishes to sign up for it, they must contact the credit card company directly.
• If the Eximbaby 3DS payment error persists, please note that one can make a payment using PayPal.

• Order info cannot be changed once the product is shipped.
• To change info at the <Order Complete> phase, cancel your order and place a new order.
• Please request to cancel your order through the customer center.

• You can request a return within 14 business days of receiving the product.
• Products that have been damaged by you cannot be exchanged or returned.
• Exchange/return is not available if you've used the game coupon that was included in the product.
• You are responsible for shipping fees for returns due to a change of mind or personal reasons.
• If the product is damaged during shipping, please contact our customer center.

• Refunds will be deposited to your nominated account within 3 business days (up to 30 days).

• Please contact us to withdraw your membership from Com2uS Store.
• Your posts will remain even after you withdraw.
• We cannot delete your posts once the withdrawal is complete.
• We cannot recover your account after the account has been withdrawn.
• You cannot request for return/exchange after withdrawing from Com2uS Store.

• You can reset your password on the login page. 
• You can reset it using the email address you provided during registration.

• For game-related inquiries, please contact us through 'Game Inquiry'.