ㆍAvailable countries are subject to change depending on the shipping method and international transport status.  

ㆍYou can check available countries on the checkout screen.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net for inquiries.

ㆍYou may track the status of your shipping via the email you received when the product was shipped.

ㆍThe shipping status may not be exact depending on the shipping company’s status.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net for inquiries.

ㆍShipping fees are calculated differently by country and product. You can check the shipping fees of each country on the checkout screen.

ㆍThe products’ prices do not include VAT and tax. Please refer to the country’s policy for the exact amount of VAT.

ㆍShipping fees are subject to change without a separate notice depending on the fuel and shipping company’s status.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net for inquiries.

ㆍYou cannot change the payment method once you placed an order.

ㆍThe previous order must be canceled to make a payment with a new payment method.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net for inquiries.

ㆍIf you’re a member, go to My Page to check your order.

ㆍIf you’re not a member, check the email you submitted to check your order.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net for inquiries.

ㆍOrder info cannot be changed once the product is shipped.

ㆍTo change info at the 'Order Complete' phase, cancel your order and place a new order.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net for inquiries. 

<How to deal with Eximbay payment errors>

-TS: 3DS (payer authentication , 3d secure authentication) error code

-TS01: 3D – Not Enrolled.

-TS02: Cardholder Authentication Unavailable.

-TS03: Error

-TS21: Authentication is not completed.

-TS22: Customer was presented with the authentication screen however either clicked the "exit" option or was unable to provide the correct password.

If the error code starts with TS as above, the error is occurring due to a 3DS payment error.

3DS is a system in which payment is approved by entering card information and then self-authenticating unlike the normal payment process of entering the card number, expiration date and CVC in the payment screen.

The payment pop-up message is exposed if the purchaser hasn’t signed up for the 3DS authentication service. If one wishes to sign up for it, they must contact the credit card company directly.

If the Eximbaby 3DS payment error persists, please make a payment using PayPal.

ㆍThe order cannot be canceled once the shipping begins.

ㆍYou can cancel your order during the phase.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net for inquiries.

ㆍYou can request a return within 14 business days of receiving the product.

ㆍProducts that have been damaged by you cannot be exchanged or returned.

ㆍExchange/return is not available if you've used the game coupon that was included in the product.

ㆍYou are responsible for shipping fees for returns due to a change of mind or personal reasons. regarding products that have been damaged during shipping.

ㆍRefunds will be deposited to your nominated account within 3 business days (up to 30 days).Please contact our Customer Support or cs_com2us_store@spextrum.net  for inquiries.

ㆍRefunds will be deposited to your nominated account within 2~3 business days. It may take up to 30 business days for international orders.

ㆍPlease contact our cs_com2us_store@spextrum.net  to withdraw your membership from Com2uS Store.

ㆍYour posts will remain even after you withdraw.

ㆍWe cannot delete your posts once the withdrawal is complete.

ㆍWe cannot recover your account after the account has been withdrawn.

ㆍYou cannot request for return/exchange after withdrawing from Com2uS Store.

ㆍYou can find your password on the log-in page located in the top right corner.

ㆍYou can reset your password via the email you submitted for signing up.

ㆍPlease contact our Customer Support or cs_com2us_store@spextrum.net  for details.

For inquiries related to the game, please contact the Hive Customer Center.