• Available countries : 
  
  United States, Canada, Chile, 
  
  France, Germany, United Kingdom, Colombia, Austria, Switzerland, Spain, Belgium, Sweden, Portugal, Turkey, Netherlands, Italy, New Zealand, Estonia
  
  Thailand, Taiwan, Singapore, Japan, Hong Kong, Indonesia, Philippines, Malaysia, Australia 

• Available countries are subject to change depending on the shipping method and international transport status.  

• You can track the status of your shipping via the email you received when you placed the order.
• The shipping status may not be exact depending on the shipping company’s status.

• Shipping fees are calculated differently by country and product. You can check the shipping fees of each country on the checkout page.
• Shipping fees are subject to change without a separate notice depending on the fuel and shipping company’s status.
• All international orders are shipped with duties and taxes unpaid. The recipient of these orders is responsible for all duties and taxes upon receipt. To determine if there are additional charges, please check your country's customs and import policies.
• Customs charges and import taxes are imposed by the destination country in accordance with its customs policies. It's recommended to visit your country's customs policy website to determine if your order will incur additional charges.If customs fees or import taxes apply, the carrier will inform you of the amount and how to pay. Once paid, the customs office will release the package.
• If the Recipient Fails to Pay the Applicable Taxes, your country’s customs will hold the package until applicable fees are paid. If they are not paid, after a period of time, the package will be redirected back to the warehouse address.
• Please note that we cannot redirect or request the release of the package on your behalf. Additionally, there may be delays in the return process and consequently in the processing of any refunds. Once the package is received back at the warehouse, it will be processed as a return, as per our Return Policy.

• If the total weight of the products in your shopping cart exceeds 30kg, the shipping fee may not be calculated, and payment may not be possible. In this case, you may encounter the following error message.
  
  "Your current order volume exceeds our system capacity.
  Please reduce the items and try again.
  We apologize for the inconvenience."
  
  Please try to place your order by splitting the products.

• You cannot change the payment method once you place an order.
• Only debit or credit cards can be used to make a payment.
• The previous order must be canceled to make a payment with a new payment method.

• If you’re a member, go to My Page to check your order.
• If you’re not a member, check the email you submitted to check your order.
• If you Please contact our Customer Support or cs@bridge7.co.kr for inquiries.

• Once your order has been completed and shipping has begun, it is not possible to change the order details.
• If you need to change the delivery address after placing your order, please contact us through the 'Q&A' section.

How to deal with Eximbay payment errors

• If the error code starts with TS as below, the error is occurring due to 3DS payment error.
  - TS: 3DS (payer authentication , 3d secure authentication) error code
  - TS01: 3D – Not Enrolled.
  - TS02: Cardholder Authentication Unavailable.
  - TS03: Error
  - TS21: Authentication is not completed.
  - TS22: Customer was presented with the authentication screen however either clicked the "exit" option or was unable to provide the correct password.
• 3DS is a system in which payment is approved by entering card information and then self-authenticating unlike the normal payment process of entering the card number, expiration date and CVC in the payment screen.
• The payment pop-up message is exposed if the purchaser hasn’t signed up for the 3DS authentication service. If one wishes to sign up for it, they must contact the credit card company directly.
• If the Eximbaby 3DS payment error persists, please note that one can make a payment using PayPal.

• Order info cannot be changed once the product is shipped.
• To change info at the <Order Complete> phase, cancel your order and place a new order.
• Please request to cancel your order through the customer center.

• You can request a return within 14 business days of receiving the product.
• Products that have been damaged by you cannot be exchanged or returned.
• Exchange/return is not available if you've used the game coupon that was included in the product.
• You are responsible for shipping fees for returns due to a change of mind or personal reasons.
• If the product is damaged during shipping, please contact our customer center.

• Refunds will be deposited to your nominated account within 3 business days (up to 30 days).

• Please contact us to withdraw your membership from Com2uS Store.
• Your posts will remain even after you withdraw.
• We cannot delete your posts once the withdrawal is complete.
• We cannot recover your account after the account has been withdrawn.
• You cannot request for return/exchange after withdrawing from Com2uS Store.

• You can reset your password on the login page. 
• You can reset it using the email address you provided during registration.

Q. What is the Com2uS Store Membership Program?
A.The Membership Program gives benefits to customers who have signed up. You can earn points by doing certain activities and use them to enjoy special rewards.


Q. What happened to the points I had before?
A.Points from the previous program expired on April 20, 2025. They were not transferred to the new program. We apologize for any inconvenience caused. The update was made to offer better and easier benefits.


Q. What has changed in the new program?
A.Before, you could earn points only from purchases and use them for a few coupons like $5.00 off or 20% off.
Now, you can also earn points by following us on social media, writing reviews, and more. Your level depends on how many points you earn, and each level gives you extra rewards.


Q. Do I need to sign up separately for the membership program?
A.Anyone with a Com2uS Store account can enjoy membership benefits. You don’t need to sign up again. However, guests who checkout without logging in cannot use the membership program.


Q. How can I check my points balance?
A.You can check your points by logging in and going to My Page, the Membership Page, or the widget at the bottom left of the store.


Q. Will the coupons I received from my previous points expire?
A. All the coupons you exchanged for the previous points have expired and cannot be used.

Q. How do I earn points?
A.You can earn points by:

Creating an account = 100 points
Buying products = 1 point per $1.00
Following us on social media = 20 points
Writing a review = 10 points


Q. How do I write a review?
A. Once your order is shipped, a review request email will be sent to the email address used for your purchase.
You can write a review through the link in that email.
Please note that this email will only be sent if you have agreed to receive marketing emails.


Q. Can I earn points from multiple activities at once? (e.g., purchase + review)
A.Yes, but only once per activity. For example, you can get points for following once per account.



Q. What should I do if I didn’t receive points?
A.Please contact customer support.


Q. What happens to my points if I get a refund?
A.If you get a refund, the points you earned from that purchase will be taken back.

Q. How can I use my points?
A.You can use points to get: Coupons (amount or percent off), Selected products, Free shipping coupons. Check the Membership Page or My Page to see what you can get with your points.


Q. Do points expire?
A.Your points will expire 12 months after the date they were earned.
We’ll send you a reminder email 7 days before they expire.


Q. How can I redeem a product using my points?
A. After logging in, you can check the products available for point redemption via My Page, the Membership page (COMMUNITY > MEMBERSHIP), or the gift box icon widget at the bottom left of the screen.
Tap the “Redeem” button to receive a discount code for your chosen item, and apply the code during checkout by clicking “Apply”.
The discount code is valid for 1 month from the date it is issued, and it may expire after that.
If the product becomes out of stock, the code may no longer be usable.
Please note that shipping fees or customs duties may apply depending on the product, and these will be shown on the checkout page.


Q. I used my points by mistake. Can I cancel it?
A.If your order has not been shipped yet, we can cancel the point use. After shipping, cancellation is not possible. Please contact customer support.


Q. Will my membership level go down if I use points?
A.Using points does not lower your membership level. Your level stays the same until the end of the year and resets at the beginning of the next year.


Q. If I use points to buy a product, do I still pay shipping or customs fees?
A.When you use points to buy a product, the item itself is free, but shipping and customs fees may still apply.


Q. Can I use points to pay for shipping?
A.You can get free shipping by using a free shipping coupon, which you can get with points. Gold members receive free shipping coupons automatically. Please note that this benefit does not exempt you from customs duties.


Q. If I used a coupon on a refunded order, what happens to the coupon?
A.If you cancel your order before it ships, the coupon will be marked as used and cannot be reused. If only part of your order is canceled, the discount will stay on the items that were not canceled.


Q. What happens to my points if I get a partial refund?
A.If you return part of your order, points and discounts are adjusted based on the value of the returned item. The deducted points will be returned to your account.


Q. What happens to my points if I get a full refund?
A. If the full order is refunded, all earned points from that order will be canceled, and any used points will be returned to your account.


Q. Where can I check my available coupons?
A. You can check your available coupons in two ways:
Tap the gift box icon at the bottom left of the website and go to “My Coupons” in the widget.
Or, go to My Page > Point History to view your coupon usage and details.


Q. If I request a refund for a custom amount (not for a specific item), will points be deducted?
A. In this case, points are not deducted. They stay in your account.


Q. What kind of products can I get with points?
A. The products available for point exchange may change over time and can sell out quickly.


Q. Can I use points like cash?
A. Points cannot be used like cash. You can only exchange them for selected rewards.


Q. I got a discount coupon with my points, but it’s not working. Why?
A. Some products cannot be used with coupons. This will be clearly marked on the product page. If your coupon doesn’t work and there’s no note about it, please contact customer support.

Q. How is my membership level decided?
A. Your membership level depends on how many points you earn.
Bronze: 0–199 points
Silver: 200–399 points
Gold: 400+ points


Q. When is the membership level updated?
A. Membership levels are updated once a year. Your level is valid until the end of the year and will reset in 2026.


Q. How can I get level-up benefits or coupons?
A. When you level up, you automatically receive level-up rewards. Coupons for each level are sent every quarter. (For example, your level on March 31 determines which rewards you get in early April.)


Q. Can my membership level go down?
A. Once you reach a level, using points won’t make your level go down. Levels are valid until the end of each year and reset at the beginning of the next year.


Q. If my level goes up, can I still use coupons from my old level?
A. Yes, you can still use coupons from a lower level if they were already in your account. Please check the coupon details before using them.


Q. I got bonus points from an event, but my level didn’t go up. Why?
A. Bonus points from events do not affect your membership level. Only points earned from regular activities count toward leveling up.

Q. Can I use more than one coupon at the same time?
A. Yes, you can use more than one coupon per order. Discounts will be applied one by one based on each coupon's rules. Some coupons may not be used together or may only work for specific items or categories. Please check the coupon details before using them.


Q. Can I exchange or return items bought with points?
A. Products bought with points cannot be returned for a simple change of mind. They can only be exchanged if the product is damaged or defective.


Q. Can I combine points from different accounts?
A. You cannot combine points from different accounts.


Q. Can I earn points by inviting friends?
A. The referral program is not available at the moment. If we launch it, we will post an announcement on the store.


Q. What happens to my points if I delete my account?
A. When you delete your account, all your points will be lost.

• For game-related inquiries, please contact us through 'Game Inquiry'.